Job Description
Join our dynamic IT team in Tucson and become the backbone of our digital operations! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance and maintain seamless system functionality. This is a high-impact role offering rapid career growth in a collaborative environment.
At TechSolutions Inc., we pride ourselves on innovation and employee development. You'll work with cutting-edge technologies while supporting a diverse user base across multiple departments. This urgent opening requires immediate availability to start.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage active directory, user accounts, and access permissions
- Deploy and configure workstations, laptops, and mobile devices
- Monitor system health and proactively address security vulnerabilities
- Document technical procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and support
- Train end-users on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+, Network+, or Security+ certification required
- Expert knowledge of Active Directory, Group Policy, and endpoint management
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong troubleshooting skills for hardware, software, and network issues
- Ability to work independently under tight deadlines and urgent situations
- Excellent communication skills with technical and non-technical stakeholders
- Valid driver's license and reliable transportation for occasional site visits