Job Description
Join our dynamic IT team in Albuquerque! We're urgently seeking a dedicated IT Support Specialist to provide exceptional technical assistance to our growing client base. This is a high-impact role where you'll troubleshoot hardware/software issues, maintain network security, and deliver outstanding customer service. If you're passionate about technology and thrive in fast-paced environments, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems and enterprise applications
- Diagnose and resolve hardware, software, and network connectivity issues
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain security protocols including antivirus and firewalls
- Document all IT procedures and incident reports in ServiceNow
- Collaborate with vendors for hardware/software procurement and support
- Conduct periodic system backups and disaster recovery testing
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, Microsoft 365, and Active Directory
- Strong knowledge of cloud services (Azure/O365) and networking fundamentals
- Experience with Service Desk tools like ServiceNow or Jira
- Excellent problem-solving and customer communication skills
- Ability to work independently and prioritize critical incidents