Job Description
We're urgently seeking a dedicated IT Support Specialist to join our dynamic team in Indianapolis. This high-impact role requires immediate availability to resolve critical infrastructure issues and maintain seamless operations. If you're passionate about technology and thrive in fast-paced environments, we want you on board! Apply today to secure your spot in this urgent opening.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage user accounts, permissions, and security protocols across enterprise systems
- Deploy and maintain Windows/macOS environments with SCCM/JAMF
- Diagnose and resolve complex issues involving cloud services (Azure/O365)
- Document all IT procedures, incidents, and solutions in ServiceNow
- Collaborate with vendors for hardware/software procurement and maintenance
- Conduct regular system audits to ensure compliance and security
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent technical expertise
- Proficiency in Active Directory, VPN, and endpoint management tools
- Experience with ticketing systems (ServiceNow, Jira) and ITIL best practices
- Strong analytical skills for troubleshooting complex technical issues
- Excellent communication abilities for diverse stakeholder interactions
- CCNA or equivalent networking knowledge preferred
- Ability to work flexible hours including on-call rotation