Job Description
Join our dynamic team as an IT Support Specialist in Detroit! We're urgently hiring a tech-savvy professional to provide exceptional technical support to our growing client base. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced environment. If you're passionate about solving technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and access controls
- Install, configure, and maintain network infrastructure (routers, switches, firewalls)
- Provide remote and on-site technical support to end-users
- Document IT processes and maintain knowledge base articles
- Collaborate with team on security patches and system updates
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Valid Michigan driver's license for occasional on-site visits