Job Description
Immediate opening for a Help Desk Support Specialist in Wichita, KS! Join our dynamic IT team and provide critical technical support to our growing client base. We're seeking a customer-focused professional to deliver exceptional service while resolving hardware, software, and network issues efficiently.
Why Join Us? Competitive compensation, comprehensive benefits package, and opportunities for career advancement in a supportive environment. We value our team members and offer flexible schedules, professional development stipends, and a collaborative workplace culture.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for 150+ end-users
- Troubleshoot and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Manage service desk ticketing system (ServiceNow) with SLA adherence and documentation best practices
- Deploy and configure new workstations, peripherals, and mobile devices
- Collaborate with network and security teams on escalated issues and system improvements
- Document solutions in knowledge base and create user training materials
Qualifications
- 2+ years of experience in corporate IT help desk or technical support role
- CompTIA A+ certification or equivalent technical certification required
- Proficient in Windows OS troubleshooting, Active Directory, and Office 365
- Strong customer service skills with ability to communicate technical concepts clearly
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Basic networking knowledge (TCP/IP, DNS, DHCP) and security protocols
- Ability to prioritize tasks in fast-paced environment with minimal supervision