Job Description
Join our dynamic IT team in Memphis and become the go-to hero for resolving technical challenges! We're urgently seeking a passionate Help Desk Support Specialist to deliver exceptional user experiences. This role offers rapid career growth in a collaborative environment with cutting-edge technology. If you thrive on solving problems and making a tangible impact, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticket systems (ServiceNow/Jira) with SLA-driven resolutions
- Provide remote and on-site technical support for 200+ employees
- Document incidents and knowledge base articles for continuous improvement
- Collaborate with network/security teams on escalated issues
- Deploy and configure workstations/software deployments
Qualifications
- 2+ years in IT help desk or desktop support role
- CompTIA A+/Network+ certification preferred
- Proficient in Active Directory, Office 365, and VPN solutions
- Experience with ticketing systems and remote support tools
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities