Job Description
Join our dynamic IT team in Chandler, AZ! We're urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical support to our growing client base. This is your chance to launch or advance your career in a fast-paced environment with competitive compensation and growth opportunities. Apply today and make an immediate impact!
Responsibilities
- Provide first-level technical support via phone, email, and remote tools
- Troubleshoot and resolve hardware/software issues for Windows/macOS systems
- Manage user accounts and permissions in Active Directory
- Document support tickets using ServiceNow ticketing system
- Collaborate with senior engineers on escalated technical issues
- Deploy and configure end-user devices (laptops, peripherals)
- Conduct user training on IT systems and security protocols
Qualifications
- 1+ years of technical support experience in a corporate environment
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory and Office 365
- Experience with Service Desk ticketing systems
- Excellent communication and problem-solving skills
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation