Job Description
Join our dynamic IT team in Boston and become the frontline hero of user support! We're urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations team, you'll troubleshoot hardware/software issues, optimize system performance, and ensure seamless digital experiences for users across diverse industries. This is your chance to launch an impactful career in one of America's most vibrant tech hubs with competitive benefits, growth opportunities, and a collaborative work environment.
Responsibilities
- Diagnose and resolve technical issues across desktop, mobile, and network systems
- Provide remote and on-site support for hardware/software installations and configurations
- Manage ticketing systems to track, prioritize, and resolve user requests
- Document incidents, solutions, and knowledge base articles for continuous improvement
- Coordinate with senior IT staff on complex system outages and escalations
- Conduct user training sessions on cybersecurity best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft 365, and network troubleshooting
- CompTIA A+ or similar certification preferred
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional on-site visits