Job Description
Exceptional Help Desk Support Opportunity in Kansas City
We are seeking a dedicated and tech-savvy Tier 2 Help Desk Support Specialist to join our growing team in Kansas City, MO. This is a fantastic opportunity for a professional who thrives on solving complex technical issues and delivering top-tier customer service.
As part of our IT department, you will play a crucial role in ensuring our internal systems run smoothly. We provide all necessary equipment to ensure you have the best tools for the job, including the latest laptops, peripherals, and mobile devices.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Modern, collaborative work environment.
- On-site equipment provided (no out-of-pocket costs).
- Clear path for professional growth and certification support.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets in a timely and professional manner.
- Install, configure, and maintain desktop computers, printers, and mobile devices.
- Assist in the deployment of new hardware and software updates across the organization.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Collaborate with cross-functional teams to improve IT processes and user experience.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent work experience.
- Minimum of 2-4 years of experience in Help Desk or Technical Support roles.
- CompTIA A+ Certification preferred.
- Strong knowledge of Windows 10/11, Office 365, and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks and manage multiple tickets effectively.