Job Description
Launch your IT career with our comprehensive training program! TechSolutions Inc. is seeking motivated IT Support Trainees in Sacramento to join our dynamic team. As a trainee, you'll receive hands-on experience in enterprise systems, network administration, and customer service excellence. Our 6-month program combines classroom training with real-world projects, mentorship from senior engineers, and potential for full-time conversion. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values innovation. Perfect for recent graduates or career changers with basic technical aptitude. Apply today to start your journey toward becoming a certified IT professional!
Responsibilities
- Install, configure, and troubleshoot desktop hardware/software systems
- Provide Tier 1 support via phone, email, and ticketing systems
- Document technical procedures and maintain knowledge base articles
- Assist with network monitoring and security protocols
- Collaborate with cross-functional teams on IT infrastructure projects
- Participate in on-call rotation for after-hours support
- Complete vendor certification training (CompTIA A+, Network+)
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to lift 25 lbs and work in various environments
- Valid driver's license and reliable transportation
- Pass background check and drug screening