Job Description
Join our dynamic IT team and make an immediate impact! We're seeking passionate Help Desk Support professionals to start tomorrow in Scottsdale, AZ. As a vital part of our organization, you'll resolve technical issues, deliver exceptional customer service, and ensure seamless IT operations for our growing client base. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment designed for your success.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1-2 technical support via phone, email, and remote access
- Manage service tickets using Zendesk and JIRA systems
- Document solutions in knowledge base and maintain accurate records
- Collaborate with senior engineers on complex escalations
- Deploy and configure new workstations and peripherals
- Conduct user training on IT systems and security protocols
Qualifications
- 1+ years of IT help desk or desktop support experience
- Proficiency with Active Directory, Office 365, and VPN technologies
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting skills for network connectivity issues
- Excellent communication and customer service abilities
- Ability to work flexible shifts including occasional weekends
- Valid driver's license and reliable transportation
- High school diploma; Associate's degree in IT preferred