Job Description
Are you a technical problem solver ready to elevate your career? Apex Digital Solutions is seeking a highly skilled Senior IT Support Specialist to join our dynamic team in Tucson, AZ. We offer a competitive salary package, comprehensive benefits, and a collaborative environment where your expertise is valued.
In this role, you will be the frontline of our technical support, ensuring seamless operations for our enterprise clients. If you have a passion for technology and a knack for resolving complex issues, we want to hear from you.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and remote access.
- Manage and prioritize incoming help desk tickets using ServiceNow or similar ticketing systems.
- Configure and maintain desktop environments, including Windows 10/11, macOS, and mobile devices.
- Collaborate with the engineering team to troubleshoot and resolve escalated server and infrastructure issues.
- Create and maintain detailed technical documentation and knowledge base articles.
- Conduct onboarding and offboarding processes for new and departing employees, including asset management.
Qualifications
- Minimum of 3-5 years of experience in IT Help Desk or Technical Support roles.
- Certifications such as CompTIA A+, Network+, or Security+ are strongly preferred.
- Proficient in troubleshooting Windows, Linux, and macOS operating systems.
- Strong understanding of networking concepts, including TCP/IP, DNS, and VPNs.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.