Job Description
Join our dynamic IT team at Omaha Tech Solutions Inc. as we urgently seek a Senior IT Support Specialist to maintain our high-tech infrastructure. This critical role requires a proactive problem-solver with deep technical expertise to ensure seamless operations for our growing client base. Enjoy competitive compensation, comprehensive benefits, and the opportunity to make an immediate impact in Omaha's thriving tech scene. Apply now to become part of our award-winning team!
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues across 500+ endpoints
- Deploy and manage Windows Server 2019/2022, Active Directory, and Azure environments
- Implement cybersecurity protocols including endpoint protection and VPN solutions
- Lead disaster recovery planning and execute system restoration procedures
- Document IT infrastructure and create detailed SOPs for team knowledge base
- Collaborate with vendors for hardware procurement and service level agreements
- Mentor junior technicians and optimize helpdesk ticket resolution workflows
Qualifications
- 5+ years in enterprise-level IT support with Windows administration expertise
- CompTIA Security+ and Microsoft Azure certifications required
- Proven experience with VMWare ESXi and virtualization technologies
- Strong scripting abilities (PowerShell/Python) for automation tasks
- Excellent troubleshooting skills for network connectivity issues (TCP/IP, DNS, DHCP)
- Experience with ServiceNow or similar ITSM platforms
- Ability to work flexible hours including occasional on-call rotations