Job Description
Are you a problem-solver with a passion for technology? Memphis Digital Solutions is seeking a highly skilled IT Support Specialist to join our growing team in Memphis, TN. We pride ourselves on delivering exceptional technical support and maintaining a robust IT infrastructure that drives our business forward.
In this role, you will serve as the first point of contact for our employees, ensuring that our technology environment is secure, efficient, and user-friendly. If you are looking for a challenging role with ample opportunities for growth and a competitive salary, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot and resolve hardware, software, and network issues for end-users.
- Manage and maintain company assets, including laptops, printers, and peripherals.
- Install, configure, and update operating systems and applications.
- Monitor system performance and perform regular maintenance to ensure uptime.
- Document technical issues and resolutions in our ticketing system.
Qualifications
- Associate degree in Computer Science, IT, or equivalent work experience.
- Minimum of 2-4 years of experience in IT support or help desk roles.
- Strong knowledge of Microsoft Windows and Office 365.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic router configuration.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- High school diploma or GED required.