Job Description
Are you a technical problem solver looking for a rewarding career in Denver?
Apex Tech Innovations is seeking a Senior IT Support Specialist to join our dynamic team. We offer a competitive salary package, comprehensive benefits, and a clear pathway for career advancement. In this role, you will be the first line of defense for our internal employees, ensuring seamless technology operations and driving high customer satisfaction scores.
Why Join Us?
- Competitive Compensation: Earn a top-tier salary in the Denver market.
- Growth Opportunities: Work alongside industry veterans and advance your career.
- Flexible Work Environment: Hybrid schedule available after probation.
Apply today to secure your future with Apex Tech Innovations!
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and ticketing systems.
- Manage the lifecycle of IT assets, including laptop provisioning, imaging, and decommissioning.
- Configure and troubleshoot mobile devices, VPN access, and cloud applications.
- Maintain accurate and up-to-date documentation for all IT processes and resolutions.
- Collaborate with the Security team to ensure compliance with company policies and data protection standards.
- Conduct regular training sessions for staff on new software updates and security best practices.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ and Network+ certifications are highly preferred.
- 3+ years of experience in Help Desk or IT Support roles.
- Strong proficiency in Microsoft Windows 10/11, Office 365, and Active Directory.
- Excellent problem-solving skills with the ability to explain complex technical concepts to non-technical users.
- Strong written and verbal communication skills.