Job Description
Are you a tech-savvy problem solver looking for a high-impact career?
Apex Digital Solutions is seeking a Senior Help Desk Support Specialist to join our dynamic team in Baltimore, MD. We offer a competitive salary, comprehensive benefits, and a collaborative environment where your technical skills make a real difference.
If you thrive on resolving complex technical issues and providing exceptional user support, we want to hear from you. Join us and advance your career in a role that values expertise and innovation.
Apex Digital Solutions is seeking a Senior Help Desk Support Specialist to join our dynamic team in Baltimore, MD. We offer a competitive salary, comprehensive benefits, and a collaborative environment where your technical skills make a real difference.
If you thrive on resolving complex technical issues and providing exceptional user support, we want to hear from you. Join us and advance your career in a role that values expertise and innovation.
Responsibilities
- Provide tier 2 and tier 3 technical support to internal employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain computer workstations, peripherals, and mobile devices.
- Perform system upgrades, patch management, and software installations.
- Document all incidents, resolutions, and procedures in the knowledge base.
Qualifications
- 3+ years of experience in Help Desk or IT Support roles.
- Strong knowledge of Windows, macOS, and common office software.
- Familiarity with Active Directory and ticketing systems (e.g., ServiceNow, Jira).
- Excellent verbal and written communication skills.
- CompTIA A+ or Network+ certification is a plus.