Job Description
Dallas Cloud Systems is revolutionizing the way businesses operate in the Lone Star State. We are looking for a Senior IT Support Specialist to join our dynamic team in Dallas, TX. If you are passionate about solving complex technical problems and providing top-tier user support, we want to hear from you.
We offer a competitive salary, comprehensive benefits, and a culture that values innovation and collaboration. As a key member of our IT department, you will ensure the smooth operation of our infrastructure and empower our employees with the tools they need to succeed.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and maintain the company's Active Directory environment, including user provisioning and group policy management.
- Configure, deploy, and image laptops and desktops using SCCM or similar tools.
- Troubleshoot and resolve connectivity issues, VPN configurations, and printer malfunctions.
- Collaborate with vendors to manage hardware lifecycle and software licensing.
- Document technical procedures and maintain the IT knowledge base.
Qualifications
- Minimum of 3-5 years of experience in IT support or a similar technical role.
- CompTIA A+ or Network+ certification is highly preferred.
- Strong working knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Experience with remote access tools (TeamViewer, AnyDesk) and VPN technologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to lift and carry equipment weighing up to 40 lbs.