Job Description
We are looking for a Senior IT Support Specialist to join our elite technology team in Dallas, TX. If you are a proactive problem solver with a deep understanding of enterprise infrastructure, we want to hear from you.
At Apex Digital Solutions, we pride ourselves on delivering world-class technical support to our employees and clients. You will be the go-to expert for troubleshooting complex network issues, managing end-user devices, and ensuring business continuity. This is a fantastic opportunity to grow your career in a vibrant, fast-paced environment.
Key Benefits:
- Competitive salary commensurate with experience.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Flexible PTO and hybrid work schedule options.
- Professional certifications reimbursement.
Responsibilities
- Provide advanced Level 2 & 3 technical support via phone, email, and remote access tools.
- Configure, deploy, and maintain Windows 10/11 workstations, laptops, and mobile devices.
- Manage and troubleshoot hardware peripherals, printers, and audio-visual equipment.
- Monitor network performance and troubleshoot connectivity issues within the Dallas office and remote employees.
- Maintain accurate documentation of IT incidents, resolutions, and asset inventories.
- Collaborate with the Systems Administration team on server maintenance and security patching.
Qualifications
- Minimum of 3-5 years of experience in IT Support, Help Desk, or Systems Administration.
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Certifications such as CompTIA A+, Network+, Security+, or MCSA are highly preferred.
- Strong knowledge of Microsoft Office 365, Active Directory, and VPN technologies.
- Excellent customer service skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.