Job Description
Ready to elevate your IT career in the Windy City?
TechFlow Solutions is on the hunt for a Senior IT Support Specialist to join our elite team. We are a forward-thinking organization committed to delivering seamless technological experiences to our clients. If you thrive in a fast-paced environment and love solving complex technical puzzles, this is the opportunity for you.
As a key member of our IT department, you will be instrumental in maintaining our robust infrastructure and ensuring our employees have the tools they need to excel.
Responsibilities
- Provide exceptional technical support via phone, email, and on-site visits to resolve hardware and software issues efficiently.
- Manage and prioritize incoming support tickets in our ServiceNow system to ensure strict SLA compliance.
- Oversee the deployment, imaging, and configuration of laptops, desktops, and mobile devices.
- Administer and maintain Active Directory, ensuring user access and security protocols are up to date.
- Collaborate with the cybersecurity team to implement patches, updates, and security best practices.
- Conduct regular system health checks and perform preventative maintenance to minimize downtime.
- Mentor junior IT staff and conduct internal training sessions on new software and tools.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 3+ years of professional experience in IT Support, Help Desk, or Desktop Support roles.
- Strong working knowledge of Windows 10/11, macOS, and Active Directory.
- Excellent problem-solving skills with the ability to troubleshoot network connectivity and hardware failures.
- Exceptional communication skills with the ability to translate technical jargon for non-technical staff.
- CompTIA A+ or Network+ certification is highly preferred.
- Ability to lift and move equipment and stand for extended periods during setup tasks.