Job Description
Are you a technical problem solver looking to make a significant impact in a dynamic tech environment? Nexus Tech Solutions is seeking a skilled Senior IT Support Specialist to join our team in the vibrant city of Boston, Massachusetts.
In this role, you will serve as the cornerstone of our technical infrastructure, ensuring our employees have the tools and support they need to excel. We value innovation, reliability, and a customer-first approach. If you thrive in a fast-paced setting and possess a deep understanding of modern IT ecosystems, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification support.
- Collaborative and inclusive company culture.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Manage user lifecycle processes, including onboarding, access management, and offboarding.
- Collaborate with the engineering team to implement new IT initiatives and system upgrades.
- Maintain accurate records of all support tickets and incidents in our ticketing system.
- Conduct regular security audits and patch management to protect organizational data.
- Train staff on new software applications and best practices for IT security.
Qualifications
- Minimum of 3 years of experience in IT support or help desk operations.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Strong proficiency in Windows 10/11, macOS, and Microsoft Office Suite.
- Experience with Active Directory, VPNs, and cloud services (e.g., Azure, AWS).
- Excellent written and verbal communication skills with a focus on user education.
- Ability to prioritize tasks effectively in a high-volume, fast-paced environment.