Job Description
Join our award-winning IT team at CyberTech Solutions, where innovation meets excellence. We're seeking a passionate Senior IT Support Specialist to deliver cutting-edge technical assistance to our dynamic client base in San Antonio's thriving tech corridor. Enjoy hybrid work arrangements, industry-leading benefits, and opportunities for professional growth in a collaborative environment.
As a cornerstone of our operations, you'll be instrumental in maintaining seamless IT infrastructure while mentoring junior staff. Our culture values work-life balance, continuous learning, and community impact through tech initiatives.
Responsibilities
- Provide Tier 2-3 technical support for 500+ endpoints across diverse hardware/software platforms
- Design and implement network security protocols including firewalls, VPNs, and access controls
- Lead disaster recovery planning and execute system backup/restoration procedures
- Collaborate with cloud infrastructure teams on Azure/AWS deployment optimization
- Document technical procedures and create knowledge base articles for internal training
- Mentor junior support staff through peer review sessions and skill development workshops
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- CompTIA Security+ and/or Microsoft Azure Fundamentals certifications required
- Expert proficiency in Windows Server 2019/2022 and Active Directory administration
- Strong background in network troubleshooting using Wireshark and SolarWinds
- Experience with ServiceNow ITSM and Jira ticket management systems
- Proven ability to resolve complex technical issues with minimal supervision
- Excellent communication skills with ability to translate technical concepts for non-technical stakeholders