Job Description
Join our dynamic team as a Senior IT Support Specialist in Phoenix, AZ! We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing client base. Enjoy a collaborative environment, cutting-edge technology, and opportunities for career advancement. If you're passionate about solving complex technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Implement security protocols and ensure compliance with IT standards
- Document technical procedures and maintain IT asset inventory
- Collaborate with cross-functional teams on IT projects and deployments
- Mentor junior support staff and lead incident resolution
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and networking fundamentals
- Strong knowledge of Active Directory, Group Policy, and SCCM
- CompTIA Security+ or equivalent certification required
- Experience with ServiceNow, Jira, or ITSM platforms
- Excellent troubleshooting skills with ability to diagnose complex issues
- Strong communication and customer service abilities