Job Description
Join our dynamic team as a Senior IT Support Specialist in the heart of Las Vegas! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our cutting-edge infrastructure. This is your chance to make an immediate impact in a fast-paced environment while advancing your career with industry-leading technology. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with a collaborative team dedicated to innovation.
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud infrastructure (Azure/O365)
- Deploy and troubleshoot hardware/software including printers, scanners, and specialized equipment
- Develop and maintain IT documentation, SOPs, and disaster recovery procedures
- Lead security initiatives including patch management, vulnerability scanning, and access controls
- Collaborate with vendors for hardware procurement and service-level agreements
- Mentor junior staff and conduct technical training sessions
Qualifications
- 5+ years of hands-on IT support experience with enterprise environments
- Expertise in Windows Server administration, Active Directory, and Group Policy
- CompTIA Security+ or equivalent certification (required)
- Strong proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent problem-solving skills with ability to diagnose complex issues
- Valid driver's license and willingness for occasional on-call rotations
- Ability to lift 30lbs for equipment maintenance