Job Description
Join our dynamic team at TechNash Solutions! We're urgently hiring a Senior IT Support Specialist to provide exceptional technical assistance to our growing Nashville client base. This is a high-impact role offering competitive compensation and rapid career growth in one of America's fastest-growing tech hubs.
As a key member of our IT Services division, you'll resolve complex technical issues, deploy cutting-edge solutions, and deliver outstanding customer experiences. If you're passionate about technology and thrive in fast-paced environments, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Deploy and manage cloud-based solutions including Microsoft 365 and AWS services
- Implement cybersecurity protocols and conduct vulnerability assessments
- Lead IT infrastructure projects including system migrations and upgrades
- Develop and maintain technical documentation and knowledge base articles
- Collaborate with cross-functional teams to optimize IT operations
- Train end-users on new technologies and best practices
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expertise in Windows Server administration and Active Directory management
- CompTIA Security+ or equivalent cybersecurity certification required
- Proven experience with remote support tools (e.g., TeamViewer, ConnectWise)
- Strong troubleshooting skills for network connectivity and system performance
- Excellent written and verbal communication abilities
- Ability to work flexible hours including occasional on-call rotations
- Experience with ITIL frameworks preferred