Job Description
Join our dynamic team at TechSolutions Inc. as a Senior IT Support Specialist in Wichita, Kansas. We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy a collaborative environment with cutting-edge technology, competitive benefits, and opportunities for career advancement. If you're passionate about solving complex technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Windows Server environments (2016/2019) and Active Directory
- Deploy and configure cloud solutions including Microsoft 365 and Azure
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and implement security best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of TCP/IP networking and VPN technologies
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent communication and problem-solving skills