Job Description
Join TechNash Solutions as a Senior IT Support Specialist in the heart of Nashville's booming tech corridor. We're seeking a dynamic professional to deliver exceptional technical support to our growing enterprise clients. This hybrid role blends remote flexibility with in-office collaboration in our modern downtown Nashville headquarters. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's fastest-growing tech markets.
Responsibilities
- Provide Tier 2/3 technical support for enterprise hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and O365 environments with 99.9% uptime
- Implement and maintain cybersecurity protocols including endpoint protection and VPNs
- Lead hardware refresh projects and asset lifecycle management
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service-level agreements
- Train junior staff on troubleshooting methodologies and best practices
Qualifications
- 5+ years in enterprise IT support with Windows Server administration
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Experience with ServiceNow, Jira, or ITSM platforms
- Strong knowledge of cloud infrastructure (AWS/Azure fundamentals)
- Excellent communication skills with ability to translate technical concepts
- Proven incident management and problem-solving abilities
- Bachelor's degree in Computer Science or related field preferred