Job Description
Join our award-winning IT team in Milwaukee! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing enterprise. As a key member of our infrastructure team, you'll troubleshoot complex systems, implement security protocols, and drive digital transformation initiatives. Enjoy hybrid work arrangements, cutting-edge technology, and career growth opportunities in one of Wisconsin's most dynamic tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, VPN configurations, and endpoint security solutions
- Deploy and maintain cloud infrastructure (Azure/AWS) and SaaS applications
- Lead IT projects including hardware refresh cycles and software migrations
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors to resolve escalated technical issues
- Mentor junior technicians and conduct quarterly training sessions
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expertise in Windows Server administration and network troubleshooting
- CompTIA Security+ or equivalent cybersecurity certification required
- Proven experience with ServiceNow, Jira, or ITSM platforms
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Excellent communication skills with non-technical stakeholders
- Experience with VoIP systems and Cisco networking equipment
- Bachelor's degree in Computer Science or related field preferred