Job Description
Join our dynamic IT team in the heart of Los Angeles! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to 200+ employees. You'll be the go-to expert for resolving complex hardware/software issues, optimizing system performance, and implementing cutting-edge security protocols. This hybrid role (3 days onsite) offers growth opportunities in cloud technologies and cybersecurity within a fast-paced tech environment. Enjoy competitive benefits, professional development stipends, and a culture that celebrates innovation and collaboration.
Responsibilities
- Provide Tier 2-3 support for Windows/macOS systems, Active Directory, and cloud applications (O365, Azure)
- Manage and troubleshoot network infrastructure (routers, switches, VPNs) and mobile devices
- Deploy and maintain security protocols including endpoint protection and data encryption
- Document SOPs, create knowledge base articles, and conduct user training sessions
- Collaborate with vendors for hardware procurement and software licensing management
- Monitor system health using tools like SolarWinds and ServiceNow
- Lead IT projects including workstation refresh cycles and software migrations
Qualifications
- 3+ years of enterprise IT support experience in Windows/macOS environments
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in Active Directory, SCCM, and Intune administration
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with cloud platforms (AWS/Azure) and SaaS applications
- Excellent troubleshooting methodology and customer service skills
- Bachelor's degree in Computer Science or related field preferred