Job Description
Join Coastal Tech Solutions as a Senior IT Support Specialist and become the backbone of our dynamic IT infrastructure. We're seeking a passionate professional to deliver exceptional technical support to our growing team in Virginia Beach. This role offers the opportunity to work with cutting-edge technologies while making a tangible impact on daily operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise is valued.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 200+ endpoints
- Manage Active Directory, Azure AD, and Office 365 environments with precision
- Implement and maintain cybersecurity protocols including MFA and endpoint protection
- Deploy and troubleshoot virtual infrastructure using VMware vSphere
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Maintain compliance with NIST and SOC 2 standards
Qualifications
- 5+ years of progressive IT support experience with Windows Server/Client environments
- CompTIA Security+ and/or Microsoft Azure Fundamentals certification required
- Expertise in troubleshooting network issues (routers, switches, VPNs)
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with ServiceNow or ITSM platforms
- Excellent communication skills with ability to train non-technical staff
- Valid driver's license for occasional on-site support