Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Long Beach! We're seeking a tech-savvy professional to deliver exceptional technical support to 150+ employees across our coastal headquarters. This hybrid role combines hands-on troubleshooting with strategic IT infrastructure optimization. Enjoy competitive compensation, comprehensive benefits, and opportunities to grow in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Windows/Mac OS deployments and Active Directory administration
- Oversee cloud services (O365, Azure) and security protocols
- Document IT processes and maintain asset inventory systems
- Collaborate with vendors for hardware procurement and maintenance
- Lead IT projects including network upgrades and system migrations
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 5+ years of enterprise IT support experience
- CompTIA Network+ and Security+ certifications required
- Expertise in Windows Server administration and virtualization (VMware)
- Strong knowledge of cloud infrastructure (AWS/Azure)
- Experience with Service Desk tools (ServiceNow/Jira)
- Bachelor's degree in Computer Science or related field
- Excellent problem-solving and communication skills