Job Description
Join our dynamic IT team at TechCorp Solutions, a leader in cloud innovation! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our Seattle-based workforce. This hybrid role combines on-site presence with remote flexibility, allowing you to solve complex challenges while maintaining a healthy work-life balance. You'll be the go-to expert for our 500+ employees, ensuring seamless operations across Windows/macOS environments, cloud services, and cutting-edge collaboration tools. If you thrive in fast-paced settings and possess deep technical expertise, this is your opportunity to elevate your career in one of America's tech capitals.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Manage Active Directory, G Suite, and M365 environments with advanced troubleshooting
- Deploy and maintain virtual desktop infrastructure (VDI) solutions
- Lead IT security initiatives including endpoint protection and access management
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service contracts
- Mentor junior support staff through complex incident resolution
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level proficiency in Windows 10/11 and macOS administration
- CompTIA Security+ or equivalent certification required
- Proven experience with SCCM, Intune, or Jamf Pro
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent communication skills with ability to translate technical concepts
- Experience with ITIL framework and ticketing systems (ServiceNow)
- Bachelor's degree in Computer Science or related field preferred