Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Charlotte, NC! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. You'll be the hero behind our seamless operations, ensuring all systems run smoothly while implementing cutting-edge solutions. Enjoy a collaborative environment with competitive benefits, professional development opportunities, and the chance to make real impact in a thriving tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and troubleshoot Microsoft 365, Active Directory, and cloud services
- Deploy and maintain endpoint security solutions across 500+ devices
- Document IT processes and create knowledge base articles
- Collaborate with vendors to resolve complex technical issues
- Lead IT projects including system migrations and upgrades
- Maintain compliance with SOX and GDPR regulations
Qualifications
- 5+ years of experience in corporate IT support
- CompTIA Security+ and/or Microsoft 365 Certified
- Expert knowledge of Windows Server 2019/2022 and Azure AD
- Experience with ServiceNow or similar ticketing systems
- Strong scripting skills (PowerShell preferred)
- Excellent problem-solving and communication abilities
- Ability to work flexible hours including occasional on-call duties