Job Description
Join our dynamic IT team in Minneapolis and become the backbone of our digital infrastructure! InnovateTech Solutions is seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance across our growing organization. You'll be the go-to expert for troubleshooting, system optimization, and user empowerment in a fast-paced environment. If you thrive on solving complex challenges and driving technological excellence, this is your moment to shine.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, VPN configurations, and cloud-based systems (O365, Azure)
- Deploy and maintain endpoint security solutions across 500+ devices
- Lead IT infrastructure projects including hardware refreshes and software migrations
- Create and maintain technical documentation and SOPs
- Collaborate with cross-functional teams to align IT with business objectives
- Mentor junior support staff and conduct technology training sessions
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- Expert knowledge of Windows 10/11, macOS, and virtualization (VMware/Hyper-V)
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficient in network troubleshooting using Wireshark and similar tools
- Strong experience with Service Desk platforms (ServiceNow, Jira Service Desk)
- Excellent written/verbal communication and customer service skills
- Ability to manage multiple priorities with minimal supervision