Job Description
Join our dynamic IT team in Kansas City and make an immediate impact! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical solutions to our growing client base. If you thrive in fast-paced environments and excel at resolving complex technical challenges, this is your opportunity to shine. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and troubleshoot Windows/macOS environments, Active Directory, and cloud services
- Deploy and maintain IT infrastructure including servers, endpoints, and security solutions
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams to implement technology upgrades
- Monitor system health and proactively address potential issues
- Lead incident management and disaster recovery initiatives
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level knowledge of Windows Server, Active Directory, and PowerShell
- Certifications in CompTIA A+, Network+, or Microsoft Azure preferred
- Strong experience with endpoint management (Intune, SCCM) and security protocols
- Exceptional problem-solving skills with ability to diagnose complex issues
- Excellent communication skills and customer service orientation
- Ability to work independently and manage multiple priorities