Job Description
Join our cutting-edge IT team in the heart of Silicon Valley! TechNova Solutions is seeking an experienced IT Support Specialist to deliver exceptional technical assistance to our dynamic workforce. As a key member of our IT department, you'll be instrumental in maintaining seamless operations and driving digital transformation. Enjoy a collaborative environment, competitive benefits, and opportunities for career advancement in one of tech's most vibrant hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and resolve complex system issues across Windows/macOS environments
- Implement and maintain security protocols for 500+ endpoints
- Collaborate with vendors for hardware procurement and software licensing
- Document IT processes and create knowledge base articles
- Support cloud migration projects including Azure and O365
- Lead user training sessions on new technologies
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Active Directory, SCCM, and Intune
- Strong understanding of network security principles
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and problem-solving skills
- Ability to work flexible hours during system outages
- BS in Computer Science or related field preferred