Job Description
Join our award-winning IT team at InnovateTech Solutions and become the backbone of our digital infrastructure! We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical assistance to our NYC-based workforce. This immediate opening offers a competitive salary package, comprehensive benefits, and opportunities for professional growth in a fast-paced tech environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure deployments
- Execute system patching, security protocols, and disaster recovery procedures
- Collaborate with cross-functional teams on IT infrastructure projects
- Document technical procedures and maintain knowledge base articles
- Mentor junior support staff and lead technical training sessions
Qualifications
- 5+ years of enterprise IT support experience in Windows/macOS environments
- Expertise in network troubleshooting (TCP/IP, DNS, DHCP, VPN)
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified
- Proficient in PowerShell scripting and automation tools
- Strong customer service skills with SLA management experience
- Ability to work flexible hours including occasional on-call rotations