Job Description
Join our dynamic IT team as a Senior IT Support Specialist in the heart of Oakland! We're seeking a tech-savvy professional to deliver exceptional IT services to our diverse workforce. You'll be the go-to expert for troubleshooting, system optimization, and user empowerment in a collaborative environment. Enjoy competitive benefits, professional development opportunities, and a culture that values innovation and work-life balance.
Responsibilities
- Provide advanced technical support for hardware, software, and network systems
- Manage Active Directory, cloud infrastructure (Azure/O365), and security protocols
- Lead IT projects including hardware refreshes and system migrations
- Document SOPs, create knowledge base articles, and conduct user training
- Collaborate with cross-functional teams to align IT with business objectives
- Monitor system health using tools like SolarWinds and ServiceNow
- Ensure compliance with cybersecurity best practices and data protection policies
Qualifications
- 5+ years of progressive IT support experience in corporate environments
- Expertise in Windows 10/11, macOS, and mobile device management
- CompTIA Security+ and/or Microsoft 365 certifications required
- Strong scripting skills (PowerShell/Bash) and cloud platform knowledge
- Proven ability to troubleshoot complex network and infrastructure issues
- Excellent communication skills and customer service orientation
- Experience with ITIL processes and service management tools
- Bachelor's degree in IT or related field preferred