Job Description
Join TechNova Solutions' award-winning IT team in sunny Miami! We're seeking a passionate Senior IT Support Specialist to empower our growing tech-driven organization. As a key member of our operations, you'll deliver exceptional technical support to 200+ employees across 3 dynamic office locations. Enjoy hybrid work arrangements, comprehensive benefits, and opportunities for AWS/CompTIA certification growth. Be part of a culture that values innovation and work-life balance while solving complex infrastructure challenges in a fast-paced environment.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS systems, network infrastructure, and cloud services
- Manage Active Directory, Azure AD, and Office 365 environments with 99.9% uptime
- Lead hardware/software deployment projects for new office locations
- Develop automation scripts using PowerShell/Python to streamline support workflows
- Collaborate with security team on vulnerability remediation and compliance
- Document SOPs and conduct quarterly IT training for end-users
- Monitor system performance using SolarWinds and ServiceNow platforms
Qualifications
- 5+ years enterprise IT support experience with Windows Server 2019+ and Azure
- CompTIA Security+ and/or AWS Cloud Practitioner certification required
- Expertise in Active Directory, Group Policy, and SCCM deployment
- Proven experience with VoIP systems (Cisco/Skype for Business)
- Strong scripting skills (PowerShell/Python/Bash)
- Experience managing ServiceNow ITSM workflows
- Bachelor's degree in Computer Science or related field
- Fluent English with excellent communication skills