Job Description
Join Omaha's premier technology innovator as we revolutionize business solutions for Fortune 500 clients. Our Omaha Tech Solutions team delivers cutting-edge IT infrastructure with a focus on reliability and user experience. As a Senior IT Support Specialist, you'll be the technical backbone supporting our hybrid workforce across 15 states. We offer competitive benefits including 100% healthcare coverage, quarterly innovation bonuses, and professional development stipends. Our modern downtown Omaha office features collaborative workspaces, standing desks, and a rooftop terrace overlooking the Missouri River.
Responsibilities
- Provide Tier 3 technical support for 500+ enterprise users across Windows/macOS environments
- Manage Active Directory, Group Policy, and SCCM infrastructure for endpoint management
- Lead network troubleshooting using Wireshark, SolarWinds, and Cisco monitoring tools
- Document SOPs and create knowledge base articles for recurring technical issues
- Collaborate with cybersecurity team on patch management and vulnerability remediation
- Maintain 99.9% uptime for critical business applications and cloud services
- Train junior staff on enterprise IT best practices and incident response protocols
Qualifications
- 5+ years of enterprise IT support experience with Windows Server 2019/2022
- Expert-level knowledge of Active Directory, DNS, DHCP, and VPN technologies
- Certification required: CompTIA Network+ or Microsoft 365 Certified: Modern Desktop Administrator
- Proven experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Strong scripting abilities in PowerShell and Python for automation
- Excellent written and verbal communication skills for technical documentation
- Ability to lift 50lbs and work flexible hours during system outages