Job Description
Are you a problem-solver who thrives in a fast-paced environment? Apex Systems is seeking a Senior IT Support Specialist to join our dynamic team in the heart of Scottsdale, AZ. We are looking for someone who not only fixes technical issues but also proactively improves our IT infrastructure.
As a key member of our technical support team, you will serve as the first point of contact for internal employees, ensuring seamless technology operations. We offer a competitive benefits package, including health insurance, 401(k) matching, and generous PTO, all set against the backdrop of Arizona's beautiful desert landscape.
Responsibilities
- Provide tier 2 and tier 3 technical support for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets within established Service Level Agreements (SLAs).
- Install, configure, and troubleshoot workstations, laptops, printers, and mobile devices.
- Collaborate with the network administration team to maintain system integrity and security.
- Conduct regular hardware audits and inventory management.
- Train staff on new software applications and security protocols.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2-4 years of experience in IT Help Desk or Technical Support.
- CompTIA A+ Certification or equivalent technical knowledge.
- Strong understanding of Windows 10/11 and Microsoft Office 365.
- Excellent written and verbal communication skills.
- Ability to work independently as well as in a team-oriented collaborative environment.