Job Description
Join our award-winning IT team at TechNexus Solutions in downtown Minneapolis! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to our growing client base. This hybrid role offers the perfect blend of remote flexibility and in-office collaboration in our modern Marquette Avenue headquarters. You'll work with cutting-edge technology while supporting Fortune 500 clients across the Midwest.
Why Join Us?
- Comprehensive benefits package including 401(k) matching
- Professional development stipend for certifications
- Collaborative culture with quarterly team-building events
- State-of-the-art equipment and flexible work arrangements
Responsibilities
- Provide Tier 2-3 technical support for 200+ end-users across multiple locations
- Manage Active Directory, Azure AD, and O365 environments
- Deploy and maintain Windows 10/11 workstations and servers
- Lead IT infrastructure projects including network upgrades and security implementations
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors for hardware/software procurement and support
- Monitor system health using SolarWinds and ManageEngine tools
- Train junior staff on troubleshooting methodologies
Qualifications
- 5+ years of enterprise IT support experience
- Expertise in Windows Server administration and virtualization (VMware/Hyper-V)
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Excellent communication skills with ability to translate technical concepts
- Proven experience leading infrastructure migration projects
- Ability to work flexible hours during system outages