Job Description
Join our innovative team at TechForward Solutions as a Senior IT Support Specialist in Milwaukee, WI. We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing client base. This hybrid role combines on-site troubleshooting with remote collaboration in a dynamic, fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in the heart of Milwaukee's thriving tech scene.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS systems, networking hardware, and cloud services
- Manage Active Directory environments, group policies, and user authentication systems
- Deploy and maintain security protocols including endpoint protection and VPN configurations
- Diagnose and resolve complex hardware/software issues across diverse IT infrastructures
- Document IT procedures, knowledge base articles, and system documentation
- Collaborate with vendors for hardware procurement and service level agreements
- Mentor junior support staff and implement continuous improvement initiatives
Qualifications
- Bachelor's degree in IT or related field with 3+ years of enterprise IT support experience
- Expert knowledge of Windows Server administration, Active Directory, and Group Policy
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP, firewalls)
- Experience with virtualization (VMware/Hyper-V) and cloud platforms (Azure/AWS)
- Strong customer service skills with ability to translate technical concepts for non-technical users
- Valid Wisconsin driver's license for occasional client site visits