Job Description
Join our dynamic team as a Senior IT Support Specialist at InnovateTech Solutions, where cutting-edge technology meets exceptional service. We're seeking a passionate professional to deliver seamless technical support to our growing client base in the San Antonio area. This hybrid role combines on-site troubleshooting with remote system management, offering a perfect blend of hands-on work and strategic IT solutions. Enjoy competitive benefits, professional development opportunities, and a culture that values innovation and collaboration.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Windows Server environments, and cloud systems (Azure/O365)
- Lead disaster recovery planning and cybersecurity incident response
- Document SOPs, create knowledge base articles, and train end-users
- Collaborate with vendors for hardware procurement and service level agreements
- Monitor system performance using tools like SolarWinds and Kaseya
- Implement IT policies and ensure compliance with industry standards
Qualifications
- 5+ years of progressive IT support experience with Windows Server environments
- CompTIA Security+ and/or Microsoft Azure Fundamentals certifications
- Expertise in network troubleshooting (TCP/IP, DNS, DHCP) and VPN solutions
- Strong scripting skills (PowerShell/Bash) for automation
- Proven experience with ServiceNow or ITSM platforms
- Excellent communication skills for both technical and non-technical audiences
- Ability to prioritize tasks in fast-paced environments
- Bachelor's degree in Computer Science or related field preferred