Job Description
Are you a tech enthusiast ready to make an impact? Nexus Innovations is seeking a Senior IT Support Specialist to join our dynamic team in the heart of Chicago. We are looking for a proactive problem-solver who thrives in a fast-paced environment and is passionate about delivering top-tier technical support to our employees.
In this role, you will serve as the bridge between our technology infrastructure and our people. You will not only resolve complex technical issues but also play a key role in strategic IT initiatives. Join us and work with cutting-edge tools in a culture that values innovation and professional growth.
Responsibilities
- Provide Tier 2 & Tier 3 technical support for hardware, software, and network issues via phone, email, and remote tools.
- Manage and maintain the Active Directory environment, including user accounts, groups, and permissions.
- Configure and troubleshoot Microsoft 365 (Exchange, Teams, SharePoint) and Windows 10/11 workstations.
- Oversee the onboarding process for new employees, ensuring they have the necessary hardware and software access.
- Perform regular maintenance on office hardware, printers, and peripherals to minimize downtime.
- Collaborate with the IT team on network upgrades, security patches, and software deployments.
- Document all support tickets and resolutions in the ITSM system.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 3-5 years of experience in IT Help Desk or Technical Support roles.
- Strong knowledge of Active Directory, Group Policy, and Microsoft Office 365 suite.
- Proficiency in troubleshooting PC hardware, printers, and network connectivity issues.
- Excellent verbal and written communication skills to interact with non-technical staff.
- CompTIA A+ or Network+ certification is a plus.
- Ability to prioritize tasks effectively in a high-pressure, deadline-driven environment.