Job Description
Join our award-winning IT team at InnovateTech Solutions! We're urgently seeking a dynamic Senior IT Support Specialist to deliver exceptional technical assistance to our Columbus-based clients. This high-impact role requires a problem-solver with proven experience in enterprise environments. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a cutting-edge tech environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Manage active directory administration, user provisioning, and access controls
- Implement and maintain cybersecurity protocols including endpoint protection and VPN systems
- Lead system migrations, software deployments, and hardware refresh projects
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical challenges
- Monitor system performance and proactively address potential issues
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level knowledge of Windows Server, Active Directory, and Microsoft 365
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Certifications required: CompTIA Network+ or Microsoft Azure Fundamentals
- Experience with ticketing systems (ServiceNow, Jira) and ITSM methodologies
- Excellent troubleshooting skills with ability to diagnose complex issues
- Strong written and verbal communication skills