Job Description
Join our dynamic team as a Senior IT Support Specialist in Colorado Springs! TechCorp Solutions is seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in Colorado's thriving tech hub. We're committed to fostering an inclusive environment where innovation and collaboration drive success.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 200+ endpoints
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Implement and maintain cybersecurity protocols including firewalls and endpoint protection
- Document IT processes and create knowledge base articles for team scalability
- Lead cross-departmental IT projects with Agile methodology
- Train end-users on new technologies and best practices
- Collaborate with vendors for hardware procurement and service level agreements
Qualifications
- 5+ years of progressive IT support experience with Windows 10/11 and enterprise environments
- CompTIA Security+ and/or Network+ certification required
- Expertise in Microsoft 365 administration and cloud migration
- Experience with ServiceNow or similar ITSM platforms
- Strong troubleshooting skills for on-premises and hybrid infrastructure
- Bachelor's degree in IT or related field preferred
- Excellent communication skills with ability to translate technical concepts
- Valid Colorado driver's license for occasional site visits