Job Description
Join TechSolutions Detroit as a Senior IT Support Specialist and become the backbone of our dynamic team! We're seeking a tech-savvy professional to deliver exceptional IT services across Southeast Michigan. You'll troubleshoot complex systems, implement cutting-edge solutions, and empower 200+ employees with seamless technology experiences. Our collaborative culture values innovation and career growth—apply today to elevate your IT career in the heart of Detroit!
Responsibilities
- Manage end-user hardware/software lifecycle deployments and migrations
- Diagnose and resolve network, security, and infrastructure issues with SLA compliance
- Implement cybersecurity protocols including endpoint protection and access controls
- Document technical procedures and maintain IT asset inventory systems
- Collaborate with vendors for hardware procurement and service-level agreements
- Train staff on new technologies and best practices
- Support cloud platforms (Azure/O365) and hybrid infrastructure environments
Qualifications
- 5+ years in enterprise IT support with Windows/macOS expertise
- CompTIA Network+/Security+ or equivalent certifications
- Proficiency in Active Directory, SCCM, and Intune management
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Strong knowledge of TCP/IP, DNS, DHCP, and firewall configurations
- Excellent troubleshooting skills for hardware, software, and network issues
- Bachelor's degree in Computer Science or related field preferred