Job Description
Join our dynamic IT team at InnovateTech Solutions, where cutting-edge technology meets exceptional user support. We're seeking a passionate Senior IT Support Specialist to deliver world-class technical assistance to our growing Charlotte-based workforce. Enjoy a collaborative environment with modern tools, competitive benefits, and clear career growth paths in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Lead hardware/software deployment projects and lifecycle management
- Develop SOPs and training materials for IT best practices
- Collaborate with network and security teams on incident resolution
- Maintain IT asset inventory and compliance documentation
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level knowledge of Windows Server, Active Directory, and SCCM
- Strong scripting skills (PowerShell/Bash) for automation
- CompTIA Security+ or equivalent certification required
- Experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks
- Proven ability to document complex technical processes
- Excellent communication and customer service skills