Job Description
Join our award-winning IT team at Memphis Tech Solutions, where innovation meets Southern hospitality. We're seeking a dynamic Senior IT Support Specialist to empower our growing client base with cutting-edge technology solutions. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in Memphis's thriving tech corridor. Help us redefine digital experiences while advancing your career in one of America's most vibrant cities.
Responsibilities
- Provide Tier 2-3 technical support for 500+ enterprise users across Memphis and regional offices
- Manage and optimize Microsoft 365 environments including Azure AD, Intune, and Teams
- Implement cybersecurity protocols and conduct vulnerability assessments
- Deploy and maintain network infrastructure including Cisco routers, switches, and Wi-Fi systems
- Document IT processes and create knowledge base articles for internal teams
- Collaborate with vendors to resolve complex hardware/software issues
- Mentor junior IT staff and lead cross-departmental technology initiatives
Qualifications
- Bachelor's degree in IT/Computer Science or equivalent experience (5+ years)
- CompTIA Network+ and Security+ certifications required
- Expert proficiency in Windows 10/11 enterprise environments
- Hands-on experience with Active Directory and Group Policy
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ServiceNow ITSM and Jira project management
- Excellent communication skills with ability to translate technical concepts
- Valid driver's license for occasional on-site client visits