Job Description
Join CyberSecure Solutions' award-winning IT team as we revolutionize digital infrastructure for Fortune 500 clients in the Southwest. We're seeking a technically brilliant IT Support Specialist to deliver exceptional service in our El Paso hub. Enjoy hybrid work, cutting-edge hardware, and career advancement in a company recognized as 'Best Place to Work in Texas' three years running. Your impact will shape how 5,000+ employees experience technology daily.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS environments, including Active Directory and Azure AD integration
- Deploy and manage SCCM endpoints, patch management, and security compliance frameworks
- Lead virtualization projects using VMware vSphere and optimize cloud infrastructure
- Document SOPs for incident resolution and create knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation and threat detection
- Train staff on cybersecurity best practices and new software implementations
Qualifications
- 5+ years in enterprise IT support with Windows Server administration
- CompTIA Security+ or equivalent certification (CE preferred)
- Expertise in SCCM, Intune, and Microsoft 365 deployment
- Experience with ServiceNow ITSM and ticket management systems
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- Ability to lift 30lbs for hardware deployments
- Spanish bilingual proficiency required